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Customer Reviews.

sales

5

They kept me informed and made sure all questions were answered swiftly

12 September 2017

sales

5

all good

12 September 2017

sales

5

Consultant attention to customer requirement and regular contact before and after transaction.

12 September 2017

sales

5

Excellent service , very friendly but competent I felt at ease.

12 September 2017

service

5

Always go above and beyond to help

09 September 2017

service

1

Please see above

09 September 2017

service

4.5

All went smoothly

08 September 2017

service

5

In addition to the service checks I was particularly grateful for the thorough cleaning of my car inside and out (not an easy task with all the mud and dog hair and not at all expected)

05 September 2017

service

2

See above

04 September 2017

service

5

Friendly excellent customer service

01 September 2017

service

3

phoned centre to book a change of tyre due to puncture as I was leaving to go to a wedding in birmingham nobody had any refrence of it and it took 3 hours to do a fifteen minute jobhad been told it was stripped down but in same place were l left it

30 August 2017

service

4

Please read above box.

29 August 2017

service

5

Number plate renewed and tyres checked before l left.

29 August 2017

service

5

As stated above, staff are friendly and helpful-nothing is a problem. Pricing is reasonable.

29 August 2017

service

2

I had to put someone else on my insurance to take car for service as you said u don't pick up and deliver and don't do courtesy cars. on mot courtesy car not their when was booked ..I had to wait 2hrs I am disabled this was painful for me

24 August 2017

sales

5

Couldn't have asked for better

23 August 2017

service

5

Service team always great

23 August 2017

sales

5

Staff are really friendly and extremely helpful.

22 August 2017

service

5

Excellent service. Issue solved

22 August 2017

sales

5

Everything went as planned.

19 August 2017

service

5

As in 2

18 August 2017

service

3

The fault on my cruise control still comes up on my screen

18 August 2017

service

4

Booking the service was dreadful however once the vehicle was dropped off on the service day it was serviced quickly and ready for collection on time.

15 August 2017

service

3

As above, poor to begin with, better since

13 August 2017

service

3

my Mini says it needs another service weeks after the last one- not sure if that's been reset or not.

11 August 2017

service

5

Just great service alround

11 August 2017

service

5

Staff are really helpful. They offer a home collection service which is brilliant

11 August 2017

service

5

Went out of their way to ensure they provided an excellent service

10 August 2017

service

5

as above

08 August 2017

service

5

The vehicle was taken and serviced on time and within the period specified prior to the service. Staff kept us updated with the progress and the service throughout was great.

07 August 2017

service

4

During your refurb, it was somewhat dificult to get contact, and hopefully it is getting back to 5 star performance.

03 August 2017

service

1

As above.

03 August 2017

service

5

To be fair it is what I would expect from BMW

02 August 2017

service

5

Excellent Customer ServiceCar was the cleanest I've ever got it back after a ServiceThought it had been valeted. Well done that department

01 August 2017

service

5

Nothing to complain about

28 July 2017

sales

5

Staff helpful knowledgeable and friendly

26 July 2017

service

5

Transport was arranged to take me from the garage to my place of work and back. The car MoT was completed in a timely way.

25 July 2017

service

5

Very helpful staff. Questions answered promptly and transport back home and collection organised.

25 July 2017

service

5

Quick attention.Loan of car during service.

22 July 2017

service

5

Excellent service and my car looked new inside and out.

21 July 2017

service

5

No unnecessary works done. Kept costs to minimum. I felt I could trust them.

20 July 2017

sales

4

Customer service was great! The only thing we were disappointed in was that the car was outside the garage and we didn't get "the big reveal" of the mini we were looking forward to - however we understood this was due to refurbishment

18 July 2017

service

5

Were very caring and I will recommend you to all my friends

15 July 2017

service

5

Excellent Service all round

14 July 2017

sales

3

See first comment

14 July 2017

service

5

I had a on-going issue that is proving difficult and James and Darren were. it's not only helpful and understanding tried everything they can to get this resolved. I am more than willing to be patient due to them.

08 July 2017

sales

5

Stratstone Tyneside delivered excellent customer service.

07 July 2017

service

5

Again service advisor was awesome

06 July 2017

sales

5

The salesperson, Amber Taylor at Strathstone, Silverlink, was knowlegeable, helpful and friendly and went the extra mile to ensure that we were buying the right car for us. She organised everything efficiently making it a good experience.

04 July 2017

service

4

Service was good. Only hickup was that mey wife had to chase the garage to find out if the car was ready.